Help · Approving and sending
Why nothing has sent yet
The most common reason is that sending is switched off, which is the default. The banner at the top of every page states the current state in plain language, including whether sending is off, whether it is outside your hours or a weekend, whether the day's allowance is spent, or whether the platform has asked us to slow down.
Work through these in order
- Sending is off. This is the default and it is deliberate: nothing can go out until it is switched on.
- Nothing has been approved. Drafts awaiting your review are not queued to send.
- It is a weekend or outside your configured hours.
- The daily allowance is spent. It resets the next working day.
- The account is backing off after the platform signalled a limit.
A deliberate default
Sending being off by default is not an oversight. It means a misconfiguration, or an unexpected flood of drafts, cannot result in messages reaching real people before anyone notices.
Related
Last reviewed 2026-09-06. Something wrong or missing? hello@outreachconvert.com