Help centre
How the product behaves, why it often decides not to send, and what to do when something looks wrong.
Getting started
What the product does and how to set it up.
What OutreachConvert does
OutreachConvert watches the people you are already connected to on LinkedIn for things worth responding to, such as a new role or a post with a real point in it. When one happens it drafts a reply to that specific event and puts it in a queue. Nothing is sent until you approve it.
Connecting your LinkedIn account
You connect LinkedIn through a hosted authentication step run by our channel provider. Your LinkedIn password is never entered into OutreachConvert and is never stored by us. Once connected, the system can see what you can see as a signed-in user, and nothing more.
What to expect in your first week
Expect a quiet first week. The system needs a baseline before it can tell what has changed, sending limits start low and ramp over about three weeks, and it will not invent a reason to contact someone. A handful of drafts in week one is normal and correct.
Signals and playbooks
What the system watches for, and why it sometimes stays quiet.
What signals the system watches for
Three signals are acted on: a job change, a post with real content in it, and a connection request being accepted. Several other things that other tools treat as signals are deliberately ignored, because acting on them is the clearest sign of automation.
Why a signal did not produce a draft
Most signals do not produce a draft, and that is the intended behaviour. The usual reasons are that the person was contacted recently, that they already have a message waiting, that a conversation is open with them, that the post had nothing worth responding to, or that the draft failed a quality check.
Approving and sending
Reviewing drafts, and how sending is paced.
How the approval queue works
Every draft lands in the queue and stays there until you act on it. Approving moves it into the send queue, where it goes out at a human pace inside your working hours. Rejecting discards it. Nothing sends on its own.
Sending hours and daily limits
Approved messages send only on weekdays, only during your configured working hours, and only within a daily cap. New accounts start well below the cap and ramp over about three weeks. Timing is varied rather than regular, because messages arriving at exact intervals are recognisably automated.
Why nothing has sent yet
The most common reason is that sending is switched off, which is the default. The banner at the top of every page states the current state in plain language, including whether sending is off, whether it is outside your hours or a weekend, whether the day's allowance is spent, or whether the platform has asked us to slow down.
Inbox and replies
Replies, conversations, and what happens to automation.
What happens when someone replies
The moment someone replies, automation stops for them entirely and anything queued for them is cancelled. That is checked twice: once when the reply arrives, and again immediately before any message is sent. A scheduled follow-up can never land on top of a real conversation.
Replying from the inbox
You can reply to any conversation directly from the inbox. Your own replies send immediately rather than joining the queue, and they are not put through the draft style checks, because those exist to stop machine-written text sounding machine-written, not to police how you write.
Account safety
Keeping your LinkedIn account out of trouble.
How your LinkedIn account is protected
Account safety is treated as a behaviour problem rather than an infrastructure one. The protections are conservative daily limits, a three week warm-up on new accounts, sending only during working hours on weekdays, irregular timing, one message per person, and refusing to send drafts that read as machine-written. None of this removes the risk, and we will not claim it does.
What to do if your account is restricted
Turn off sending immediately, then use LinkedIn normally by hand for several days. Complete any verification LinkedIn asks for, since that often lifts a temporary restriction. Do not create a second account. When it clears, resume at a much lower volume rather than where you left off.
Your data
What is held, where it comes from, and how to remove it.
What data is held about your contacts
For each contact the system holds their name, professional headline, LinkedIn identifier, any events involving them, the messages exchanged, and a record of what was drafted, sent or cancelled. Contact details such as an email address are held only where you have asked for them to be looked up.
Where contact details come from
Contact details come from LinkedIn itself, which shows them to you because you are connected. Looking somebody up costs one of your daily profile lookups, which is why it is a deliberate action rather than something that runs across everyone.
Troubleshooting
When something is not behaving as expected.
No drafts are appearing
Work through four things: whether any rule is enabled, whether your connection is healthy, whether anything has actually happened in your network recently, and whether the drafts were produced but declined for a reason.
My connected account shows as disconnected
A connection drops for one of three reasons: LinkedIn is asking for a verification code that has not been completed, the password changed, or the account has been restricted. Reconnect only after establishing which, because reconnecting into a restriction makes it worse.
Not answered here? Email hello@outreachconvert.com and the answer will usually end up on this page.